Store Policy

Customer Care

We want your experience with Amazon Harmony to be smooth, respectful, and transparent. If you have a question before ordering, please contact us with the item name you are viewing and your location (UK or international). If you need help after ordering, please include your order number so we can support you faster.

Products and educational disclaimer:

Our website provides cultural and educational information. We do not provide medical advice and we do not claim that any product treats, cures, or prevents disease. If a product contains tobacco, it may contain nicotine. If you have a medical condition, are pregnant or breastfeeding, or take medication, speak with a qualified healthcare professional before engaging with nicotine-containing products.

Age and legal compliance:

By placing an order you confirm that you are of legal age to purchase age-restricted products in your jurisdiction. You are responsible for ensuring that ordering and receiving the products you purchase is legal in your location. We reserve the right to cancel and refund orders if we believe an order cannot be fulfilled responsibly or lawfully.

Orders and payments:

We accept the payment methods displayed at checkout. Orders are confirmed when payment is successfully processed. If we need to clarify address details, age confirmation, or shipping limitations, we may contact you before dispatch.

Shipping and delivery (UK):

We dispatch from the United Kingdom. Dispatch times vary based on stock status and order volume. After dispatch, delivery time depends on the courier network and your location. Tracking is provided when available. Please ensure your shipping address is correct, complete, and includes any access information needed for delivery.

International shipping:

International delivery, when offered, may be subject to customs inspection, duties, taxes, and import requirements. You are responsible for any local fees and for understanding your local rules. If an international parcel is refused, returned, or held by customs, refunds may be limited to the product cost minus original shipping and handling costs.

Returns and exchanges:

For hygiene and product integrity reasons, we do not accept returns of opened products. If your item arrives damaged, incorrect, or incomplete, contact us within 24 hours of delivery with photos of the parcel, packaging, and product. If we confirm an error or damage, we will offer an appropriate solution, which may include a replacement or refund, depending on the case.

Cancellations:

If you need to cancel, contact us as quickly as possible. If your order has not been dispatched, we will do our best to cancel and refund it. If the order has already shipped, the returns rules above apply.

Privacy policy:

We use customer information to process orders, provide delivery, respond to support requests, and maintain basic records for accounting and legal compliance. We do not sell your personal information. Payment processing is handled via secure providers and we do not store your full card details. For more detail, see our dedicated Privacy Policy page if available, or contact us with a privacy request.

Wholesale and partnerships:

If you are interested in wholesale or collaboration, contact us with your business name, location, website or social profile, and a short description of what you are looking for. We reply to serious requests with clear next steps.